Jagiellonian University 2013 - current

Economy

Credit and Collections Specialist, Capgemini 10/2016 - current

Responsibilities:

- identifying and implementing new procedures
- covering a Team members duties during his/her absence
- solving and escalating difficult issues, and complex queries on a daily basis
- reporting and resolving issues with upper management via conference calls
- coordination of training processes for new joiners
-full accounting services (AP & AR) for a large insurance company
-being responsible for training of new employees (key tasks: ensuring all required training is scheduled, completed, and documented);
-identifying and implementing procedures, and activities to reduce the occurrence of past due items.

Credit and Collections Analyst, Capgemini Polska 09/2015 - current

Responsibilities:

- collecting outstanding balances on overdue accounts
- sending out collection notices,
- making phone calls to clients and sending emails in order to address specific collections and receivables situations
- monitoring customer accounts for non-payments and delayed payments
- making reconciliation of client disputes by researching and analysing
- negotiating and formulating payment solutions and payment schedules with and for customers.
- reviewing monthly aged-receivable management reports
- managing vendor account creation process in order to start a refund process for the customers.